I don’t think I have to state, or overstate, or even understate why remote support matters. With the Covid world we live in, I thought there would be an end to it but it’s just the new normal, we have been able to continue to do what we do day to day with the safety measures that we needed and the continuity of safety into healthcare; and still being productive and being everything that we want to do with new technologies is an important part of this.

We want to make sure that cases can be done, add-on cases occur, but your favorite mappers, clinicals, reps, they don’t always exist, they can’t be everywhere at the same time. So, it’s been fantastic to be able to utilize some of the support that we get (…) and then of course pulling in something new: that’s the Medinbox component. You can basically do this entire support remotely safely without taking longer. It’s basically the same time you normally do it with the best of the best anywhere in the world potentially supporting you. And I think that’s really great. Also, it enhances the education piece (…).

A lot of the new mappers, and a lot of the new support staff can kind of learn how to do what they need to do back home they can now do this live with us, like they’re part of the case, from where they are in the comfort of their own homes and labs, and I think that’s a really important part of that as well. So, of course we’ve kind of talked about a case support getting input from other sites, other leaders that have been a little bit more advanced in this field. Maybe they have experienced more cases than you and your team. I think that’s very important. We’ve talked about how this is going to really revolutionize our ability to do high-level mapping, high-level technology delivery to all parts of the globe, maybe to Mars if we get some help with Musk and other people! But at the end of the day, we’re able to help every nook and cranny of this planet because there is patients on every nook and cranny of this planet and they all deserve equal care, if you will.
Technical support has always been there, but this really highlights the opportunity to really use that 24/7 support from a team leader, somebody that you may know or somebody that you want to know, and they can help you again remotely. I think in terms of the world we live in; we’ve seen a lot of the movies that have already shown you what you can do but what’s great is, I think, this is the first time we’re actually bringing the future to today. We actually have the technology that allows us to meld all these things as of a couple of days ago, when we did our first live case with every integration as I know it, the first case in the world where we took the best of the best, we were able to do the support with the Medinbox that allowed the mapper, the support staff to actually control items in our lab live from a remote site, with minimal use of bandwidth; which has been a limitation for a lot of different companies and delivery technologies in the past.

Everything is done remotely with the two strains, as you saw there, they have the ability to see all that you can see on here, including anesthesia if you want that as well, that’s another input that we had. And again, up to eight inputs of any kind. And even though we have more and more technology going into this, eight is fairly a lot that encompasses pretty much everything you need and then some. I think we had six going in, but if you wanted something additional, that gives you the extra capacity of that as well. In terms of mapping, there was no delay when I was asking them to rotate the map as my mappers hate and love me, for I love orthogonality; I like to have two separate views. I want them to follow me. I asked them to do it. They did it immediately, just like they’re in the lab. So, except I can’t throw things at them, so, I think they love the experience probably even more! So being there and being able to see it live and for our first case, we initially thought that maybe we’d do a simple Flutter, an Avian RT, let’s just, let’s tread lightly and figure out how we use this. It didn’t turn out that way, the real world doesn’t. This was an Afib ablation. We went in there, we identified, and we did everything like it was in the lab.