Bilingual Help Desk Support Technician / Technicien-ne support technique (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
As part of its growth, Medinbox is strengthening its technical staff. In direct collaboration with the support manager and in strong interaction with the field technicians, the helpdesk technician will join an existing team.
Relationships
Internal :
Joining the support team already in place.
Escalating the requests to the level 3 support team.
Relaying on your own initiative to the support manager the subjects requiring an arbitration.
May be required to collaborate with and assist the field technicians during interventions.
Collaboration with Customer Service for support requiring hardware replacement.
External :
At the first level of communication with Medinbox customers (mostly English speaking)
May be required to communicate with external service providers.
Development
The possibilities of evolution follow an essentially technical axis. The scope and responsibilities of the support technician will grow.
Technical skills
Receive customer requests via inbound calls, emails and tickets.
Analyze, process and resolve incidents.
Record all incidents in the internal ticketing tool Zendesk.
Assist remote users.
Assemble, configure and test hardware.
Ensure communications with customers (mostly in spoken/written English).
Escalate incidents requiring arbitration to the support manager.
Be able to travel to customer sites to provide on-site support.
Have a good experience of troubleshooting
Good knowledge of the Windows OS (10/11)
Good interpersonal skills
Professional Experiences
Advanced level of English (allowing the realization of customer support in English).
Personal Capabilities
Operational and methodological rigor.
Strive for simplicity and standard.
Taste for teamwork.
Ability to synthesize and reconcile.
Intellectual curiosity about information, audiovisual and medical technologies.
Be a force of proposal.
Ability to question and accept new methods and IT practices.
Sense of service and priorities.
Appetence for intercultural and international contexts
Excellent interpersonal skills
Goodwill towards collaborators and colleagues
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
Account Manager (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
Work cross functionally within the company to communicate with all stakeholders in customers’ success
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth within our platform
Manage all reporting about the health of customers’ accounts
Stay up-to-date on industry trends and developments
Qualifications
Minimum of 3 years of experience in sales or account management
Proven track record of meeting and exceeding sales targets
Strong communication and interpersonal skills
Ability to think strategically and creatively
Experience in the healthcare or medtech industry is a plus
Bilingual English
Bachelor’s degree in business, marketing, or a related field
If you are passionate about healthcare and have a proven track record of success in sales and account management, we want to hear from you!
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
Technical Sales Representative / Ingénieur Technico-commercial (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
The ideal candidate will have a first experience in B2B technical solution sales, experience with medical devices is a plus. He will have a solid understanding of the full sales process and as a result be able to prospect clients and close deals. They should be well organized and be able to manage the daily operations of assigned accounts. In order to continue to generate revenue, this candidate should be able to uncover new client needs and find a way to add value to their business.
Responsibilities
Grow existing accounts by maintaining relationships with clients
Manage leads pushed by the marketing team (MQL)
Generate new leads through outbound and tackle existing leads to contribute to business growth
prospect new markets
Respond to incoming requests, write commercial offers
Promote and develop the Medinbox tools to health professionals, industry and health institutions
Attend trade shows and relevant conferences
Manage operation of accounts through responding to customers, forecasting and ensuring the perfect transfer of information to the operations department
Ensure the quality of the systems’ implementation
Ensure a technological watch of products and solutions
Train user teams
Support remote technical assistance if necessary
Ensure that the legal obligations of the sector are kept up to date
Assist the sales and application engineer on pre-sales phase
Qualifications
Master’s degree 4+ years in medical engineering, health/biomed
Proficient in Microsoft Office
Strong organizational, communication and analytical skills
Strong understanding of negociation process
Experience utilizing customer relationship management software
Bilingual English
If you are a proactive and organized individual looking for a challenging and rewarding opportunity in an innovative and mission driven company, please apply for this position today!
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
Back End Developer (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
The successful candidate will have a strong background in back-end development, as well as experience working with modern technologies such as Node.js, MongoDB, and Git.
Responsibilities
Develop and maintain back-end systems for our web and mobile applications
Collaborate with the front-end development team to ensure seamless integration between the back-end and front-end
Work with the product team to understand and implement new features and functionalities
Troubleshoot and debug any issues that arise
Stay up-to-date with new technologies and best practices in back-end development
Qualifications
Strong experience with Node.js and MongoDB
Experience with Git and version control
Strong understanding of web and mobile application development
Proven ability to troubleshoot and debug complex systems
Excellent communication and collaboration skills
A passion for innovation and a desire to work in a fast-paced startup environment
At Medinbox, we offer a dynamic and challenging work environment, with opportunities for growth and development. If you have a passion for healthcare and technology, and are excited about the opportunity to join a fast-growing and mission-driven startup, we would love to hear from you!
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
Virtual Reality Software Engineer (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
Medinbox is seeking a highly skilled AR/VR Engineer to join our growing team. As an AR/VR Engineer at Medinbox, you will play a critical role in designing, developing, and implementing cutting-edge virtual and augmented reality solutions for HCP and the healthcare industry.
Responsibilities
Develop and maintain AR/VR software applications and tools
Collaborate with cross-functional teams to define, design, and ship new features
Identify and troubleshoot bottlenecks and bugs in existing applications
Stay up-to-date with the latest advancements in AR/VR technology
Qualifications
Bachelor’s or Master’s degree in Computer Science or a related field
2+ years of experience in AR/VR software development
Strong experience with Unity, Unreal Engine, or other game engines
Experience with C#, C++, or JavaScript
Strong problem-solving skills and the ability to think creatively
Excellent communication and teamwork skills
If you are passionate about AR/VR technology and want to be part of a mission driven team, we would love to hear from you.
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
VR Camera Operator/Editor / Cadreur-se/Monteur-se VR (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
We are currently seeking a talented VR Camera Operator/Editor to join our team and help us create cutting-edge virtual reality content for medical training and education.
Responsibilities
Operate and maintain VR camera equipment and software
Edit and post-produce VR footage for final delivery
Collaborate with production teams to plan and execute VR shoots
Ensure all VR content meets technical and quality standards
Stay up-to-date on industry developments and new VR technologies
Qualifications
Strong experience with VR camera equipment and software
Proven ability to edit and post-produce VR footage
Experience in a production or camera operation role
Strong understanding of VR production and post-production workflow
Ability to work well in a fast-paced, deadline-driven environment
If you are a creative, driven and passionate VR Camera Operator/Editor, we want to hear from you!
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
Sales Director / Directeur-trice commercial-e (experienced) (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The mission
You will join the team based in Toulouse to support the company’s growth. Driven by a rapidly expanding market, you will be responsible for winning strategic market share and growing revenue on our target segments.
Responsibilities
Develop and drive business strategy on your segment
Build the territory’s annual sales plans that shall be controlled on a monthly basis
Prioritize key audiences, understand stakeholder needs and align an execution plan to address key barriers
Build a short/medium/long-term sales pipeline
Manage the entire sales cycle : research and identify targets, contact and nurture incoming leads, qualified and pushed by the marketing team, provide answer to customer enquiries (with support of sales engineer depending on complexity), close sales deals, …
Detect and secure new opportunities via organic levers: seeking referrals from existing clients, networking, education, participating in trade show / Key Opinion Leader events, etc.
Drive adoption and utilization of the solution through consultation to end-user, KOL and medical device partners on the product value and the best use
Account management: build deep long-term trusting client relationships that will generate upsales, renewals and continued revenue growth on your portfolio
Identify trends, customers pain points and provide marketing department insights, customers feedback and information on competitors
Collaborate closely with every department to maintain offer in alignment with market segments needs
Evolved position
Qualifications
Proven experience in creating a strategic sales plan and executing programs to achieve business goals in medical device market or Medtech
Bachelor’s degree required, MBA is strongly preferred
Thorough knowledge of healthcare industry, public and private healthcare providers
Expert in OR, IR or Cath Lab procedures and workflow
Fluent in English language (Spoken and written)
Excellent communication skills
Ability to manage complex sales opportunities, efficiently using sales tools applied in the company
Ability to think innovatively and not be constrained by current practices
The candidate must be dynamic, agile, adaptable and customer centric. He/she must be willing to take on challenges and invest in a booming human-sized company
Ability to travel
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
Quality Manager / Responsable de qualité (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
We are currently looking for an experienced Quality Manager to join our team. The Quality Manager’s mission is to implement and lead the company’s Quality policy and ensure that we are meeting all regulatory requirements. The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. He works in close collaboration with the production manager
Responsibilities
Develop standardized production, quality, and customer-service standards
Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
Perform internal and external quality audits and compile detailed reports of findings
Build a strong team through coaching, mentoring, specific training and performance evaluations
Supervising the design and updating of quality manuals
Ensuring that all procedures and processes are being followed
Leading internal and external audits
Identifying and implementing process improvements
Collaborating with other departments to ensure quality is integrated into all aspects of the company
Qualifications
Bachelor’s degree or equivalent experience in Engineering or quality management
5+ years’ relevant work experience
Highly organized with excellent attention to detail
Strong knowledge of regulatory requirements (ISO 13485)
Excellent communication and leadership skills
Ability to work well under pressure and meet deadlines
Medinbox offers a dynamic and challenging work environment, with opportunities for growth and advancement. If you are passionate about quality and are looking for a role with a rapidly growing company, please apply!
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
DevOps Cloud infrastructure management (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
We are looking for a DevOps Engineer with a specialization in Cloud Infrastructure Management to join our team and help us build and maintain a reliable and scalable infrastructure for our cutting-edge medical platform.
Responsibilities
Design, implement and maintain cloud-based infrastructure for our medical platform
Automate the deployment, scaling and monitoring of our applications
Collaborate with the development team to ensure that our infrastructure meets the needs of our platform
Monitor and troubleshoot infrastructure issues as they arise
Continuously improve our infrastructure and processes to ensure optimal performance and scalability
Qualifications
Strong experience with cloud infrastructure management, specifically with AWS or Azure
Experience with containerization technologies such as Docker and Kubernetes
Knowledge of continuous integration and deployment tools such as Jenkins or Travis CI
Strong experience with scripting languages such as Python or Bash
Experience with monitoring and logging tools such as Prometheus or Elasticsearch
Strong problem-solving skills and ability to work well in a fast-paced, startup environment
At Medinbox, we offer a dynamic and challenging work environment, with opportunities for growth and development. If you have a passion for healthcare and technology, and are excited about the opportunity to join a fast-growing and mission-driven startup, we would love to hear from you!
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!
Machine Learning Engineer (Taken)
We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
Medinbox is a rapidly growing medtech startup that is dedicated to developing innovative medical technologies to improve patient outcomes. We are looking for a talented Machine Learning Engineer to join our team.
As a Machine Learning Engineer at Medinbox, you will have the opportunity to work on cutting-edge projects and develop new technologies that will have a direct impact on patients’ lives. You will be responsible for designing, developing, and implementing machine learning algorithms and models to support the development of new medical technologies.
Responsibilities
Design and implement machine learning algorithms and models to support the development of new medical technologies
Collaborate with cross-functional teams to understand requirements and identify opportunities for machine learning
Develop and maintain machine learning infrastructure and tools
Stay up-to-date with the latest advances in machine learning and apply them to our projects
Provide technical guidance and mentorship to junior team members
Qualifications
Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field
Strong programming skills in Python and experience with machine learning libraries such as TensorFlow and PyTorch
Experience with developing and deploying machine learning models in production
Strong understanding of machine learning concepts such as supervised and unsupervised learning, deep learning, and reinforcement learning
Strong problem-solving skills and ability to think creatively
Excellent communication and teamwork skills
If you are passionate about developing innovative medical technologies and want to make a positive impact on patients’ lives, we would love to hear from you.
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!