We believe in a world of equal access to care for all
Medinbox is a pioneer HealthTech company with HQ in Toulouse, France. At Medinbox, our mission is to connect surgeons so that they can perform better procedures. Our integrated cloud/on-premise video collaboration system for operating-rooms and cath labs, facilitates live medical education, remote proctoring and technical support. The combinaison of hardware and SaaS platform empowers surgeons and medical teams to live collaborate and record from any surgical theater. By creating a virtual gateway from the OR, Medinbox bridges the gap to deliver better care to patients.
Through this solution, Medinbox has deployed the largest medical ecosystem for remote clinical assistance and education. Medinbox is a fast growing tech company, with already over 300 cathlabs and operating theaters equipped worldwide.
The candidate
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
Work cross functionally within the company to communicate with all stakeholders in customers’ success
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth within our platform
Manage all reporting about the health of customers’ accounts
Stay up-to-date on industry trends and developments
Qualifications
5+ years of experience in customer success or account management
Strong communication and interpersonal skills
Ability to think strategically and creatively
Experience in the healthcare or healthtechtech industry is a plus
Bilingual English
Bachelor’s degree in business or a related field
If you are passionate about healthcare and have a proven track record of success in sales and account management, we want to hear from you!
Why join the Medinbox Team
At Medinbox we are always preparing for the newest incoming technologies and keep on finding applications and ways to improve our solution. We prioritize the medical teams’ wants and needs, as well as the patients’. We are mission and customers driven. At Medinbox, the growth never ends. Since putting humans first has proven to be so efficient, we also constantly make sure to provide our teams with a working environment where they can give the best of themselves, grow in their role… Scale up with Medinbox!